Privacy Policy

XTraffic (collectively “XTraffic”, “we” and “us”) takes privacy very seriously and is committed to protecting your privacy.

This Privacy Policy describes the Personal Data we collect and how it is used. By using our services or providing your Personal Data to us you agree to the terms of this Privacy Policy. Personal Data is any information that can be used to identify an individual. The type and amount of personal information we collect depends on how you engage with us.

Personal Information collected

You may provide us with various types of personal information, including your name, job title, mailing address, email address, type of business, phone and mobile numbers, and financial details such as bank account information. By supplying this information, whether through email or by completing online forms, you are consenting to its collection in line with the terms of this privacy policy.

Purposes of which we will collect your personal information:

  • When you reach out to us through our website via an online request for service form

  • Enquiring about our products or services

  • Filling out an application or entering a contract with us

  • Are visited by one of our team members

  • When signing up for one of our mailing lists

  • Communication with us, including via email

  • Contacting our office team by phone

  • To sell and deliver our product or service

  • To respond to your enquiries or information requests

  • To manage warranty issues and provide support after purchase

  • To enhance and refine our products and services

  • To help forecast future demand for what we offer

  • To send marketing communications via email or postal mail

  • To analyse how our website is used

  • To improve the content and user experience of our website

  • To maintain a record of our interactions

  • To meet our legal and regulatory responsibilities

Social Media

To enhance your experience on our website, we may offer the option to connect with or interact through third-party social media platforms such as Facebook, Instagram, LinkedIn, YouTube, Google etc. If you choose to engage with these platforms, such as by joining one of our promotional campaigns, you give us permission to access and use certain details from your social media profile. You can choose not to grant this access when you're not actively using the application, and you may cancel the connection at any time by removing the app from your social media account.

Use and disclosure of personal information

We typically use or share your personal information only for the purposes for which it was originally collected, or as permitted by law. In some cases, we may need to share your personal information with affiliated entities or third-party service providers when it is appropriate and necessary, such as:

  • To support the operation of our business. For instance, if we are upgrading our systems, we may share your information with IT service providers; or

  • To deliver products or services to you. For example, we might share your information with suppliers or contractors we hire to fulfill our services. These third parties may also provide us with any personal data they gather from you while performing their duties.

If you choose not to share your personal information, we may not be able to provide certain services. However, you can browse most areas of our website without sharing any personal details. If you prefer not to receive marketing communications, you can unsubscribe.

We use your personal data exclusively to deliver our services and do not share it with third parties unless legally required to do so.

Your data is stored electronically, either securely on our systems or through trusted third-party software /storage providers. We do not maintain any physical (hard copy) records of personal data.

We retain personal data only for as long as necessary to fulfill its intended purpose or to meet legal obligations. You have the right to request access to your personal data, request updates, or ask for it to be deleted from our systems.